Question 1

WHAT IS XTREME PLAY?

Accepted Answer

Xtreme Play is a family entertainment center based in Jeddah KSA, it has trampolines, Giant Air Jumping bag, a Volleyball court, a basketball arena, and an inflatable ninja warrior course is the only facility available in Jeddah. It also offers events booking like birthday parties, school visits, and other private events in the huge party halls. A wide range of food is also offered here, which includes multinational food brands like Starbucks, Baskin Robins & ICEE, etc.

Question 2

PRIVACY POLICY

Accepted Answer

Xtreme Play KSA is committed to the protection of your privacy. By using this site, you agree to the Internet Privacy Policy of this web site (“the web site”), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website.

We do not make any representations about third party web sites that may be linked to the web site. The personal information we collect may include you and your recipient’s name, title, company name, e-mail, phone and address. We may collect certain information about your visit, such as your IP address, the type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the website and administer the website. We do not share your personal information including e- mail addresses to anyone except for the authorized retailer and courier who may ship your order. This courier is legally bound to use only the name and address that you provided to ship your order. The information that we collect may also be used to communicate regarding order issues.

In the case of attempted credit card fraud or any suspected illegal activity involving the use of this website, detailed visitor information will be provided to law enforcement officials and/or our authorized retailer or as otherwise required by law.

Security
Be one of thousands who have safely shopped with us or our affiliates without credit card fraud. Our authorized vendor solution use SSL (Secure Socket Layer) for secure payment transactions. As this is known to be the best in Internet security technology, it encrypts all your personal information and credit card numbers so it is unreadable as it travels over the Internet. We do not retain your credit card information in our website. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Question 3

TERMS & CONDITIONS

Accepted Answer

This website www.xtremeplay.me (“the Site”) is owned and operated by xtremeplay.me ( (“we”, “us”, “I”). If you (visitor to the site, Purchaser, customer, corporate client) have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at +966 55 5197 122.

By using the Site, you expressly agree to be bound by these Terms of Use and the www.xtremeplay.me (privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Xtremeplay.me reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, xtremeplay.me, may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.
Please spend a few moments to read these before placing your orders."

Your Registered Account
You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email, mobile number or postal address). You can access and update your registration details using the ""My Account"" area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content.
Accurate delivery details such as complete name, address, telephone numbers and contact person must be provided. Please include well known establishments or landmarks to ensure on-time delivery. If delivery attempted but not completed because of inaccurate or incomplete information the sender will still be charged."

Payment Terms
We accept payment by Visa or Mastercard debit and credit cards in SAR or Cash on Delivery for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction."

Order Confirmation
Once an order is made, we will confirm receipt of your order by sending you an (Order Confirmation E-mail attaching an e-receipt) summarizing the details of your order."

Order Changes
If you wish to add or change your order, change the date and/or time, and/or shipping address of delivery, please give us a call at least within 24 hours after purchasing your order online before your order is due to be collected or delivered. However, if your order has been processed, we will be unable to change your order, refund or exchange perishable items such as items made from balloons. Depending on the extent of preparations made for the order, changing your order may result in charges ranging from 50% to 100% of the order value.

We are normally unable to change an order on the date of delivery. Non-balloon items can be changed however additional shipping charges may apply if the order is in transit for delivery. Please consider your order changed only when you have received a confirmation by email. Additional charges may be applied depending on the amount of purchased orders."

Question 4

REFUND AND CANCELLATION POLICY

Accepted Answer

Refund and Return/Exchange Policy:
A refund may be requested if an item has not yet been delivered. In case it has been delivered, you have 12 hours from the time of delivery to request a refund, return or exchange. The maximum refund amount is equal to the paid amount minus shipping cost and wrapping as long as the item has not been opened, used or is in the same condition at the time of signed delivery. However, because of the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered.

Products
We endeavour to display as accurately as possible the products available for sale on our website. However, the colors and images that you will see on our website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the website. We may every now and then vary the dimensions and specifications of items displayed on our website without prior notice.

Pricing
Unless otherwise specifically indicated, all prices on the website are in Kingdom of Saudi Arabia Currency (SAR), or in the currency of the country in which your order was submitted.

Applicable Law
The Laws of the Saudi Arabia shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. The competent court in the Saudi Arabia shall decide on any disputes arising in connection with this Agreement.

Cancellation Policy
If you notice any error in the Order Confirmation, please give us a call (+966 55 5197 122) immediately or at least by 11.00am the day before the order is due to be collected or delivered. However, depending on the extent of preparations made for the order, cancelling your order may result in charges ranging from 25% to 100% of the order value. We strictly follow no cancellation of order if items had been served.

Question 5

WHAT IS XTREME PLAY DOING TO ENSURE THE SAFETY OF THE JUMPERS?

Accepted Answer

Safety is our number 1 priority, it always has been and always will. Keeping our staff and customers safe during this time is top of our minds, top ensure this, we have implemented the following 6 steps:
1. Additional Cleaning and Sanitization procedures, cleaning will be continuous throughout the day.
2. We will be conducting temperature screening for all staff and customers when arriving at XTREME PLAY. If anyone has symptoms (Temperature over 37.5 degrees) they will be denied entry to the venue and asked to seek medical attention.
3. XTREME PLAY is socially distanced, with our 1 person per trampoline rule, this will continue in our café area where we will operate with 2m social distancing rules in place. With 1 person per trampoline, you are always 2m away from other people.
4. All customers and staff are required to wear facemasks at all times (to be confirmed at the time of opening)
5. Reduced Capacity, XTREME PLAY will have fewer customers than normal, to ensure all of our safety.
6. XTREME PLAY has introduced a new role as a Hygiene Host, a dedicated staff member to ensure that all health screening and cleaning measures are followed upon entrance.

Question 6

HOW OFTEN DO YOU STERILIZE?

Accepted Answer

Each day we thoroughly clean the venue and trampolines with approved disinfectant solutions.
We also provide hand sanitizers for customers to use, One of our housekeeping staff’s core responsibilities is to wipe surfaces on a continuous basis.
The pest control company has certified XTREME PLAY continues to be a safe place to visit due to the high level of maintenance. We also provide hand sanitizers & anti-bacterial soaps for customers to use.

Question 7

HOW MANY PEOPLE ARE ALLOWED TO JUMP PER SESSION?

Accepted Answer

XTREME PLAY will have less customers than normal, to ensure all of our safety. We have reduced the capacity to 70%.
Our massive venues allow plenty of space for every visitor.

Question 8

CAN I CANCEL MY BOOKING?

Accepted Answer

We have introduced “Flexible booking options” – With current levels of uncertainty within the community we want to ensure that our customers can book their XTREME PLAY experience knowing they have the flexibility to move their booking if they decide to in the future.
Bookings can now be moved without penalty up to 12 months in the future.
All fees or deposits paid will be held in credit.

Question 9

WHAT TYPE OF SCREENING METHODS ARE YOU USING?

Accepted Answer

We have many procedures in place to maintain health and safety, all of these are managed by our Hygiene staff, this included screening:
• All staff members and customers must have a temperature check to ensure their body temperature is below 37.5 degrees. If it’s above this, they will be asked to seek medical assistance and leave the venue
• All customers and staff members must wear face masks at all times
• Ensure all hands sanitizers are in place around the venue and are used regularly throughout the day.

Question 10

WHERE IS XTREME PLAY LOCATED?

Accepted Answer

We currently have our venue at Sultan Mall Jeddah.

Question 11

IS THERE ANY AGE, HEIGHT OR WEIGHT LIMIT?

Accepted Answer

One of the great things about trampoline is that anyone can do it, from young children to grandparents!
-For safety reasons, Junior Jumpers have a dedicated areas to jump (kids from walking age and under 110 cm)

Question 12

DO I NEED TO BOOK IN ADVANCE?

Accepted Answer

Customers can book in advance by calling our venue however we accept the walk-in customers as well, unless specified.

Question 13

WHAT ARE PAYMENT METHODS?

Accepted Answer

We accept all major credit cards and debit cards & Cash. you can make a booking over the phone and pay in upon arrival.

Question 14

IS MY BOOKING REFUNDABLE OR TRANSFERABLE?

Accepted Answer

All bookings are non-refundable and non-transferable. If you have further concerns about this please contact us 920033569 or email info@xtremeplay.me

Question 15

WHAT TIME SHOULD I ARRIVE BEFORE MY BOOKING?

Accepted Answer

We recommend arriving 15 min prior to the booked time of the event.

Question 16

WHAT IF I HAVE QUESTIONS AND WANT TO TALK TO SOMEONE?

Accepted Answer

Give us a call on 920033569 to speak to an Xtreme Play customer service team member.

Question 17

WHAT DO I WEAR?

Accepted Answer

We recommend athletic and comfortable clothing. Xtreme Play socks with grip are compulsory to avoid slipping, these are not included in your admission fee. Flat soled and closed-toe shoes must be worn at all times in the arena.

Question 18

CAN I LEAVE MY KINDS UNSUPERVISED AT XTREME PLAY?

Accepted Answer

Children below 12 years old must be accompanied by a parent or guardian at all times.

Question 19

CAN I BRING MY OWN FOOD?

Accepted Answer

Due to our food health & safety policy, no self-catering is allowed.

Question 20

DO YOU HAVE LOCKERS?

Accepted Answer

Xtreme Play has open cube lockers and paid secure lockers available.

Question 21

DO YOU OFFER GROUP RATES?

Accepted Answer

Yes – we have discount rates for groups of 10 or more, Please call us to know more.

Question 22

DO YOU SELL GIFT VOUCHERS?

Accepted Answer

Yes – we have a Multi Visit Pass that can be given as a gift.

Question 23

HOW DO I FIND OUT MORE INFO?

Accepted Answer

Please call our contact center crew on 9200 33569 during the working hours. Alternatively, send us an email to info@xtremeplay.me

Question 24

IS JUMPING AT XTREME PLAY GOOD FOR ME?

Accepted Answer

Yes. Trampolining is one of the best forms of exercise!

Question 25

IS XTREME PLAY SAFE?

Accepted Answer

Safety is the number one priority at Xtreme Play.

FAQs

Frequently Asked Questions